Shipping & Delivery

All orders are dispatched from our warehouse in Melbourne, Victoria, Australia and delivered via Australia Post or Sendle. 

Dispatch Times

  • Orders placed before 12pm AEST are usually dispatched the same business day.

  • Orders placed after 12pm or during peak periods (such as sales or November/December) may take up to 3 business days to dispatch.

  • Once your order has been shipped, you will receive a confirmation email with your tracking number.

Delivery Timeframes

Estimated delivery times from dispatch are:

Standard Delivery

  • Sydney metro, Canberra metro, Central Coast & Wollongong: 2–3 business days

  • NSW Regional, Melbourne, Brisbane: 2–3 business days

  • VIC Regional, QLD Regional, Adelaide: 3–4 business days

  • SA Regional, Tasmania: 4–5 business days

  • Darwin: 5–6 business days

  • Perth: 5–7 business days

  • NT Regional: 6–7 business days

Express Delivery

  • Sydney metro, Canberra metro, Central Coast & Wollongong: 2 business days

  • NSW Regional, VIC Regional, QLD Regional, Melbourne metro, Brisbane, SA Regional, Tasmania: 2 business days

  • WA, NT Regional, Darwin, Perth, QLD Remote: 3 business days

Please note: Deliveries to rural or remote areas may take longer. For the most accurate timeframe to your location, please use the Australia Post delivery calculator (use postcode 3084 - Viewbank as the "From" location).

Tracking & Delivery

  • You will receive tracking details once your order has been dispatched.

  • For updates once your parcel is in transit, please contact the shipping carrier directly.

  • If you are not home at the time of delivery, a collection card will be left for pickup at your local post office.

  • We recommend providing an address where someone will be available to sign for delivery (residential, business, or PO Box).

Important Information

  • Please ensure your shipping details are correct at checkout. We cannot take responsibility for parcels delivered to an incorrect address provided by the customer. Additional postage fees may apply to re-send an incorrectly addressed order.

  • If your parcel is returned to us, we can resend it for an additional postage fee or issue a store credit. Refunds will not be given in this case.

  • If your parcel is delayed by Australia Post, we will lodge an enquiry on your behalf. Replacements or refunds can only be processed once Australia Post has confirmed the parcel is lost in transit.

  • If your order arrives damaged, we will replace it. If it is lost in transit, we will replace it once confirmed by Australia Post.

Need Help?

Our team is here to assist with any shipping queries. Contact us at lumoracollection@outlook.com and we’ll be happy to help.

By placing an order, you agree to these shipping terms.