Frequently Asked Questions

Do you offer click and collect?

No, unfortunately we are an online only store. 

Can I change my address?

Once your order is placed, we cannot change your address, please ensure you have filled in the correct details.

How long will my order take to arrive?

We pack every order with care and priority. Most orders are dispatched within 2–3 business days, however during peak sales or busy periods, dispatch may take up to 5 business days.

Do you ship world-wide?

Yes! We ship worldwide 

Can I refund my order if I change my mind?

We do not offer refunds for change of mind; please ensure you choose your items correctly. We will always replace or refund damaged items.

What makes your candles different?

Our candles are more than just fragrance — they’re an experience. Each one is:

• Hand-poured in small batches to ensure exceptional quality and consistency.

• Made with premium, natural soy coconut wax for a clean, long lasting burn.

• Infused with luxurious, carefully curated fragrances that fill your space without being overpowering.

• Finished in elegant, timeless vessels designed to complement your home décor.

• Created with intention and purpose — whether that’s to relax, energise, or set the mood.

Unlike mass-produced candles, every piece is made with the same level of care and detail we’d want in our own homes. They’re not just candles — they’re a ritual, a moment, a little luxury in your everyday life.

What are the candles made of?

We use soy coconut wax, lead free wicks and natural fragrance.